Couldn’t agree more regarding his point on landing page optimization.
At TechLoaf, we experimented with a lot of different, elaborate, shiny landing pages that expounded on how amazing our newsletter was, etc...
And after falling flat on our face for months, we realized that an incredibly simple, borderline-mysterious landing page converted users far more effectively.
About 35% of all visitors to our site end up subscribing.
This is intersting. From a UX perspective, you're basically forcing the user into making a choice on the spot: to subscribe or not. You're in or you're out. It takes away the non-commital mind wandering, nudges those who are favorably on the fence to sign up ("why not; I might forget about this site so let's do it now") and weans out those who don't immediately see the value.
Exactly. It’s also kind of jarring in a world where content is unlimited, free, and available on every channel. It piques some people’s curiosity to land on a site where it’s semi-restricted.
Exactly. And if somebody subscribes, you have the chance to reach (and thereby help) them many more times in the future than a fairweather fan who forgets you as quickly as their feeds refresh.
You should double-check it again every few years. User behavior around forced signups is not constant.
In the early 2000s at Rent.com we found that forcing an email address to get content gave us a great conversion rate, and fit our business model. But over time people came to be less and less willing to hand over email addresses, and more and more convinced that equivalent content was available elsewhere without the prospect of spam. Our conversion rate therefore slowly slid.
A decade later the conversion rate slid so much that Rent.com eventually abandoned its business model.
Our business model was to help people find apartments and also acquire evidence that we really had. We'd then ask the apartment owner for a finder's fee, and pass $100 to the renter.
To do this we needed to present the apartment owner with evidence that we really were the ones to find the renter. Which means that we needed all of the touch points. And we also needed to help renters find an apartment then tell us. (We had data indicating that only half of renters we placed actually came back to us to tell us so that we knew to tell the apartment owner to pay up.)
We needed the email both as a login to track and tie back to that user, and to send people apartment listings and convince them to report their lease to get the $100.
So emails weren't actually the core product. But they were very, very important.
And agreed, conversion numbers are highly dependent on how thoughtful our targeting is. We generally shoot for almost laughlibly small, but super targeted, outreach. Certainly factors into our unusually high conversion.
Wonder how many people stay subscribed tho? And also what's the click through rate on the newsletter for subscribers? (And how that compares to the "shiny" landing pages)
I think this is probably dependent on where the traffic is coming from and to what extent they’ve been primed. I’d also be curious what percentage of subscribers clicked on preview or archive before subscribing.
100% is. We’ve mostly done super targeted, smaller scale marketing. When we have something get huge on Reddit, for example, conversion drops off because it’s a general crowd.
About 50% of visitors click either the “preview” or “archive” link
I wish I had saved them — but, essentially, our early landing pages were feeds of content that were restricted after x stories at which point you were prompted to subscribe.
They were very similar to the CNN or NY Times home pages, but with less content visible and more (obnoxious) calls to subscribe to the email.
We also experimented with a minimalist landing page similar to the current one, but with screenshots of the email in the background. In hindsight, it was distracting and slightly confusing.
At TechLoaf, we experimented with a lot of different, elaborate, shiny landing pages that expounded on how amazing our newsletter was, etc...
And after falling flat on our face for months, we realized that an incredibly simple, borderline-mysterious landing page converted users far more effectively.
About 35% of all visitors to our site end up subscribing.
(For the curious, this is the landing page: https://techloaf.io)