Every company makes mistakes. Who hasn't fallen behind on site copy? Granted their responsibility to keep documentation up to date is much greater than most of ours but I'd like to think (and I believe) they were not willfully deceiving their entire Rails customer base. I am still a fan.
Refunds could easily have been something evaluated on a 1-by-1 basis, quietly, to avoid creating a stampede of requests even by those negligibly affected.
Notably, despite all the public feuding, RapGenius today still appears to be served by Heroku.
