Typically the engineer who's reviewing PRs and fixing bugs is not the one with the "refund" button access. Someone with that access should certainly have jumped on the whole thing though.

Boris Cherny (bcherny) is the Head of Claude Code @Anthropic. I believe he can refund whatever he wants.

Going to dispute that. Probably he can nicely ask bean counters if they would please arrange refunds.

Hm, fair, thanks. Wonder why they even got involved then. Bizarre.

Even if this is right, by responding to the public issue here he's taking on some level of customer support. A simple "I forwarded the refund request to the relevant team and you should hear back from them" would be a million times better than ignoring it and closing the issue.