Thats how I read it as well. The deeper issue is that he shouldn’t even be able to contact them when they deemed her lucid enough to not be eligible just a day earlier, especially when they were keen enough to notice he was burned out.

Separately, why do these services have to move so quickly? It seems like it’s either glacially slow in other countries where people pass before even finishing the paperwork, or insanely fast like in this case. There really should be a balance.