Do you have anything to say to those users, as an operator of a large SaaS provider that deals with fraud/spammers daily?
A quick point of order: I am definitely not "an operator of a large SaaS provider" ;)
Now, affected users can get in touch directly with me - the owner of the website - and I generally respond in a matter of minutes. That's way better than a lot of the big companies out there, but I recognise it's a result of my small size.
I agree that it sucks for the legitimate users, but for reasons I won't go into, the site in question is never going to scale to anything mass market.
Also, as I said, my time is limited, and I'd much rather be spending my time on stuff that improves services for users and makes a better product than on writing systems to tell the difference between spammers and legitimate users. Remember, my scale is tiny and, frankly, if I lose a few customers because of this, that's money well spent.
A quick point of order: I am definitely not "an operator of a large SaaS provider" ;)
Now, affected users can get in touch directly with me - the owner of the website - and I generally respond in a matter of minutes. That's way better than a lot of the big companies out there, but I recognise it's a result of my small size.
I agree that it sucks for the legitimate users, but for reasons I won't go into, the site in question is never going to scale to anything mass market.
Also, as I said, my time is limited, and I'd much rather be spending my time on stuff that improves services for users and makes a better product than on writing systems to tell the difference between spammers and legitimate users. Remember, my scale is tiny and, frankly, if I lose a few customers because of this, that's money well spent.