There software was so bad. I once had purchased a license. But when I started using, in the setting there was a possible workflow that if you click that button/menu option it will reset the license key. It happened (because I am curious right?) then my copy was no longer valid. I called their customer support and that person treated my like a criminal trying to lie all the way. So explained numerous times and sent them purchase copies and screenshots. After some attempts they issues a new license key (they might have verified their stupid mistake). On top of that, the version I bought did not have a way to delete option. I had to purchase that feature. This was long time ago and I no longer use this sh*.
I use to license Acronis as well and I share your view of the software quality. Since then I moved on to Macrium Reflect: better UI, faster, fewer glitches. It paid off about 9 months ago when a 1TB 970 Pro NVMe failed. Flawlessly restored in about 50 minutes.
I can also attest that Acronis is crap and Macrium software is very high quality. Too bad, though, Reflect Free edition has been discontinued and the paid edition now locks you in a yearly subscription.
And even if you're scared of them removing the ability to restore for free, they released code to handle the new mrimgx format under the MIT license: https://github.com/macrium/mrimgx_file_layout
