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It's still a good idea to abstract away these services behind a standardized interface. This way switching from one service to another is just a matter of providing an alternative implementation to said interface.

Granted this approach requires a little foresight...something many companies seem to not have nowadays.



The problem is people don’t just store data on systems like Salesforce, they use them to build very complex applications.

Getting your data into and out of Salesforce is easy, it has excellent APIs. Rewriting your applications is the bigger hurdle.


Abstractions are not free either, so if you are creating this "standardized interface", the complexity price you pay is better be worth it.

Often it's less effort to lean in and use all features of the service than to limit yourself to a least common denominator between all competing services.




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