> It feels a bit like terrorism [..] It’s important not to sweat it
Hmm… interesting thought. It’s interesting how labeling something a terror attack makes the public lose critical thinking and act incoherently for a bit. It’s like a stunning shock response. The very same this author describes.
Do you think some managers intentionally play up the severity of problems to push their teams into this panic mode?
People in customer service know clients definitely do.
>Do you think some managers intentionally play up the severity of problems to push their teams into this panic mode?
I'm sure some do. Much more often I observe that the managers themselves are just reacting to the incentive system in their environment -- and that those incentive systems are complex, not-widely-understood, and often built "accidentally." ie, companies are often accidentally incentivizing the wrong behaviors and are often powerless to prevent this.
I am almost convinced most middle management are like small babies. That's not meant derogatively: there's a problem, they have been notified, yet they cannot do anything about it. They need someone else to fix it. So, they cry loud and clear that there is a need to fix this.
It's difficult to understand sometimes, but they are pressured from above, and they don't have the means to fix it by themselves.
Good management is a tool they have to fix the problem. But yes, sometimes they have mismanaged things so much that they can only kick up a fuss or pester people. It causes a lot of stress and is not very effective from my exp.
On a more positive note, other managers will have a rapport with their teams where if the team only learns of a problem, it will be addressed. They only need to act as liaisons — stick something on a kanban board somewhere, and it will get resolved. No loud crying necessary, just business as usual.
Hmm… interesting thought. It’s interesting how labeling something a terror attack makes the public lose critical thinking and act incoherently for a bit. It’s like a stunning shock response. The very same this author describes.
Do you think some managers intentionally play up the severity of problems to push their teams into this panic mode?
People in customer service know clients definitely do.
It is interesting how these concepts connect.