>I agree, it reads like the doctors didn't do their job properly.
I'm sorry. But this is exactly what occured. Doctors failed to do their job. That mother payed money and wasted time and got nothing. That is unilateral and categorical failure of all Doctors involved.
Are they refunding her money for failing? Are they refunding her insurance company? No?
Then it's not just about doing their job properly. It's about theft. This is no different from a hospital charging 100k for 1 day of care.
Tell it like it is, doctors aren't doing their job properly.
(It's good this article is on HN, but I don't like this reporting)