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Chat bots are the same as the support forms that suggest articles.

Ergo useless.

If I've arrived at your support form it already means I've done everything your articles say they do.

Yes the modem is plugged in.

Yes I've rebooted it.

Yes the cable is good.

Yes the house's electricity is on.

No you didn't report an outage.

files claim.

2 days later they replace a piece of cable 2 neighbors down and things work again.

...



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