Customers say they want a good support, but nobody buys a good support: customers buy cheap! If ditching the customer support department will let you lower your prices, you'll have customers; is maintaining a decent customer support service will keep your prices a few cents more than your competition, you will have no customers.
Not even customers care about themselves!
Customers say they want a good support, but nobody buys a good support: customers buy cheap! If ditching the customer support department will let you lower your prices, you'll have customers; is maintaining a decent customer support service will keep your prices a few cents more than your competition, you will have no customers.