> On home loans, the CFPB said the bank improperly denied mortgage modifications over a seven-year span, with some customers losing their homes.
This says it started in 2011 (maybe earlier). If they already had a mortgage, in a good labor and good housing market, I doubt that many people actually lost their homes who wouldn't lose them anyway. Mortgage modifications are for people already behind on their payments.
Do we have more detail on how these homes were lost? It sounds like Wells Fargo refused, improperly, to modify a mortgage.