Thanks for your response; you're getting a lot of flack here, even repeated suggestions of ESL, by people who I feel have unreasonable expectation of perfection of others that I doubt they'd be able to fulfill 100% in every facet of their own life.
English is indeed not my first language, but I've lived in North America for 25 years and stakeholder communication is part of my job description. "I did something wrong; please accept my apologies" to me is boiler-plate standard, sufficient, acceptable way.
Your blog post goes way past that! It says "We caused the kerfuffle". Even "We were Wrong", explicitly! I for one understand your frustration and probably real question of "What else do you want from us - keel over and die?" - it's just that humanity is not an acceptable feature to show from people HN wants to hate on already.
That's OK though. Their reaction here will simply mean we'll get less sincere humane posts like yours, and more corporate-sanitized meaningless PR, which I'm sure will make those very same people much happier. And yes that's a pointed /s :-)
You're missing out on a lot of details. For instance, one of the team members went into Casey's discord to harass him. That was not apologized for in any way. Secondly, the apology doesn't mention Casey specifically, and it's arrogant to believe you can address everyone adequately without mentioning specific names with specific apologies for the exact errors.
The apology is written almost tactically to avoid dealing with specifics. When the OP additionally started this entire thread with anger, the idea that steps have been taken forward is pretty much dead.
English is indeed not my first language, but I've lived in North America for 25 years and stakeholder communication is part of my job description. "I did something wrong; please accept my apologies" to me is boiler-plate standard, sufficient, acceptable way.
Your blog post goes way past that! It says "We caused the kerfuffle". Even "We were Wrong", explicitly! I for one understand your frustration and probably real question of "What else do you want from us - keel over and die?" - it's just that humanity is not an acceptable feature to show from people HN wants to hate on already.
That's OK though. Their reaction here will simply mean we'll get less sincere humane posts like yours, and more corporate-sanitized meaningless PR, which I'm sure will make those very same people much happier. And yes that's a pointed /s :-)