If we’re being critical it’s missing the “we apologize” and skips to “hope you accept our apology” and then jumps down a “we’re only human” escape hatch.

In other words, a try-catch-finally statement right out of the PR handbook

How is “we hope you accept our apology” not an apology?

Try replacing apology with other words.

Its like an email that says “attached”, but there’s no attachment.

I'm not following. It's not the same at all. The apology is right there.

Nah, this is the pestilent child response when they are wrangled into giving a "sincere" apology.

!! I like it, but you mean "petulant" .. "pestilent" may also apply though..

It's at least a small step up from "We're sorry if you feel bad but..."

I'd rate it 4 out of 10 on the NOTSORS scale [1]

[1] No Apology to Sincere Apology Rating Scale™

And I wouldn't even be so hard about them if their initial now-edited reply in this thread wasn't also combative & demeaning.

It sounds like a big part of the issue here is that someone from the team joined Casey’s discord server pseudonymously after the drama, and more drama ensued.

If stuff got that personal, then I’m not shocked that an impersonal apology was not accepted. If I were to apologize in a situation like this, I’d probably have started by talking to Casey directly about the whole thing before posting in public.