> in reality, everyone is out for themselves and happy to sabotage progress for the sake of an easy profit, ego boost or backstabbing opportunity.
Oftentimes these sorts of problems aren't due to malice but occur because of unintended consequences of poorly-defined service-level agreements and KPIs for separate contractors whose services have to integrate for overall success.
I was embedded once at a UK Army base that ran in effect a military college for different trades. The on-site restaurant was part of a UK-wide contract that had nationally agreed contracted opening times. These inflexible eating hours were actually the main constraint on when physical education could occur. A single supplier company had two separate contracts to supply instructors and equipment maintenance staff. The maintainers had KPIs that were (again) part of a national level contract that worked against the instructors when important things needed to be quickly repaired.
Oftentimes these sorts of problems aren't due to malice but occur because of unintended consequences of poorly-defined service-level agreements and KPIs for separate contractors whose services have to integrate for overall success.
I was embedded once at a UK Army base that ran in effect a military college for different trades. The on-site restaurant was part of a UK-wide contract that had nationally agreed contracted opening times. These inflexible eating hours were actually the main constraint on when physical education could occur. A single supplier company had two separate contracts to supply instructors and equipment maintenance staff. The maintainers had KPIs that were (again) part of a national level contract that worked against the instructors when important things needed to be quickly repaired.