I don't have any comments on the Purism customer support because I haven't bought their phone, but as a Pinephone owner it's good to have them around. Purism has been investing a lot more in the software side of things. They work well with upstream. Their new projects are good too, phosh and libhandy came from Purism and are both extremely useful on the Pinephone.
I’m not trying to discount Purism’s software work, but hearing so many people wait four plus years to have phones delivered or more than a year for a laptop - unable to get refunds, it leaves a bad taste. My own limited experience is that I wound up on their press list and then they sent me an unsolicited request to “invest” in their company (by way of a convertible note…lol, no thanks) and apparently they’ve done this to customers they still owe products to.
So it’s cool they contribute to upstream. Still strikes me as a very poorly run business.
That's a shame because I do think they are doing a lot of things right as far as being an open source company goes. The software people who work there don't seem to have anything to do with any questionable financial decisions, but they get associated with that just for being there.
Same. I may have bought a PinePhone but it's running mobian with phosh, so all the heavy lifting to get a working phone UI was done by Purism including GTK libraries like libhandy (now libadwaita).
