This. I definitely think this entire situation calls into question the feasibility of Airbnb’s continued success and their business model in general. They’ll need to find some way to address these problems to maintain confidence in the site, and as the site’s audience grows it may not even be possible to do so.
I don’t dispute any of these things—my only real point was that it’s completely off-base to call Airbnb immoral for not compensating the woman.
Yeah, I don't think they owe her anything, given that they never misrepresented their terms. But I also agree with those who argue that they should help her out as a gesture of goodwill. Sounds like they're indeed doing that.
I don’t dispute any of these things—my only real point was that it’s completely off-base to call Airbnb immoral for not compensating the woman.