Conversely, a lot of management have zero interest in knowing this kind of detail. It may not be possible to get the info fed back. People may be punished for not following the process, even if it's impossible to get the job done by following it exactly ( this is a very common dysfunction!)
Yeah this sort of "why didn't the lowest-paid employee do more work without permission so her boss's boss's boss wouldn't have to think too hard" suggestion surprises me a lot more often than it should surprise me. Sure, it would benefit shareholders, but companies are run by executives.
