It's a symptom of a well organised org. The ticket doesn't need to have a lot of detail (unless your ticketing system is dysfunctional and forces you to input a lot of information, which is sadly more common than it needs to be), only enough to capture what needs to be done and where so it's not forgotten.

It's no different to filing a ticket with the building management to replace a broken lightbulb - it's in your interest to know whether they replaced it already without having to stand up from your desk to check, and it's in their interest to know which individual problems are located where so that they can plan their weekly maintenance run through the building accordingly.