It would be easy to seperate the reviews for providers and apps. Google doesn't do that.
Same for Amazon. Very often bad reviews are for the seller or the packaging or the time for delivery. Then there are discussions from people who tell other people to review the product not the seller and on it goes. Amazon could have split - with ML I think they still could - the reviews and the seller in a way that satisfies users (seller reviews are much harder to find and not accessible at the point of product review).
Yeah, this is basically the same situation. I confess this has always been perplexing for me too. I don't understand how people can give poor ratings to a seller when they don't like a product. It's clear as day to me what each review is intended for, but apparently not to everyone?
Same for Amazon. Very often bad reviews are for the seller or the packaging or the time for delivery. Then there are discussions from people who tell other people to review the product not the seller and on it goes. Amazon could have split - with ML I think they still could - the reviews and the seller in a way that satisfies users (seller reviews are much harder to find and not accessible at the point of product review).