For this app, it is inseparable from the services it provides, they are one and the same.
Edit: imagine reviewing the Instagram app, but doing it only as a review of the app part and not of the service too? If Instagram is likely to lose your data, or otherwise misbehave, and its not the app code but the service itself, it still has a big impact on the app experience. I can't think of a single app review that's only based on the app code, everything is also about what the app lets you do, the services attached to it.
How though? The website behaved the same way. By that logic it would be impossible to review the website? And it's not like it's hard to imagine an app with a worse interface in front of the same service. A worse app for the service should receive a lower rating, right?
You can't use the app for anything except this one service. If you're not reviewing the service itself at the same time, what's the point of reviewing the app?
You're reviewing how good of a UX the app has for the underlying service, as I see it. Because it's very easy to imagine a great stock broker with an awful UX. By your logic all variations of Facebook Messenger (like Lite, etc.) should receive the same rating? Surely that doesn't make sense?
Doesn't make sense to review only UX part of the app or any other part of the app. For me the review should include the whole experience the app gives.
Yes I would expect Facebook Messenger app review to include the facebook messenger service experience.
Would you say the same thing if it was a 3rd party developer writing the app? Someone like yourself who's just trying to put a better app in front of Robinhood? Would they deserve blame for this too?
That seems so unreasonable to me. What could that person's app have possibly done better to receive a better rating?! Do you blame people who are doing the best any human can do in their position when they have absolutely no control over anything?
That's so terrible. But thanks for sharing. I guess now I see how we end up driving good people out of positions of power and leave worse ones to fill their vacuums.
> Do you blame people who are doing the best any human can do in their position when they have absolutely no control over anything?
If someone advertises a service but cannot provide that service due to ineptitude, mendacity, or bad luck, then they will be almost certainly be judged on that regardless of their efforts. Their efforts may or may not be taken in to account but this is not school, we are adults, and as such we are all judged based on performance before all other considerations.
For those who wish it to be otherwise then that's fine, just don't charge.
You're confusing what I'm saying. I'm not talking about grading on effort, I'm talking about grading on achievement. Nobody was talking about how much effort went into the app. While I would guess it might've been a lot, I have no clue and I don't care. The question was, do you grade them on what they achieved, or on what someone else achieved on something else that they had no influence over, but which they clearly had no choice but to depend on... regardless of how much effort did or didn't go into their work.
Edit: imagine reviewing the Instagram app, but doing it only as a review of the app part and not of the service too? If Instagram is likely to lose your data, or otherwise misbehave, and its not the app code but the service itself, it still has a big impact on the app experience. I can't think of a single app review that's only based on the app code, everything is also about what the app lets you do, the services attached to it.