Sorry to hear the support process has been so frustrating. It sounds like your interactions over chat did not yield the technical answers you were looking for, then the escalation to email was also unsuccessful. I can totally understand how frustrating that is.
To answer your question directly, yes there is another channel specifically for questions related to your code and the Stripe APIs: IRC. The #stripe channel in the Freenode network (https://webchat.freenode.net/?channel=#stripe) is staffed most business hours, globally, with Stripe Developer Support Engineers who are there to answer these types of questions. At 11AM Moscow time, we have a team of engineers in Dublin and Singapore who are around to chat.
I’d also be more than happy to help answer any questions you have directly if you want to reach out on twitter over DM @cjav_dev or email cjavilla at stripe.
To answer your question directly, yes there is another channel specifically for questions related to your code and the Stripe APIs: IRC. The #stripe channel in the Freenode network (https://webchat.freenode.net/?channel=#stripe) is staffed most business hours, globally, with Stripe Developer Support Engineers who are there to answer these types of questions. At 11AM Moscow time, we have a team of engineers in Dublin and Singapore who are around to chat.
I’d also be more than happy to help answer any questions you have directly if you want to reach out on twitter over DM @cjav_dev or email cjavilla at stripe.