First, you always have a choice. It just that the alternatives aren't always so attractive.
Second, OK, so excuse may be the wrong word - but I disagree that it doesn't say something (negative) about a person who puts him self in a situation where he will be yelling at waitresses.
"...makes 1 mistake of being rude to the waiter..."
This is where you are losing everyone. A mistake is forgetting your keys or making a math error on a spreadsheet. Treating someone with no respect, hitting someone, etc. Are not "mistakes".
Second, OK, so excuse may be the wrong word - but I disagree that it doesn't say something (negative) about a person who puts him self in a situation where he will be yelling at waitresses.