That's interesting, about 5-6 years ago I had a great experience with Chase in person. I lived in Seattle but was on a 2 week work trip in Cupertino, and I forgot most of the contents of my wallet in Seattle. All I had on me was my ID and a Chase credit card.
The Chase card got shut down due to someone stealing the number, so I was suddenly in a tight spot.
I went into the local Cupertino branch, and the manager was able to put in a rush order for a replacement card to be delivered directly to that branch for me in 48 hours, and then he called my cell to let me know when it arrived. All in all it worked out great.
On the flip side, I'd had TERRIBLE experiences with Chase when I was in college years earlier. Just the classic situation of having an account with $3 in it, getting a "minimum balance fee" that pushes me negative, and then a bunch of chained-together overdraft fees.
The Chase card got shut down due to someone stealing the number, so I was suddenly in a tight spot.
I went into the local Cupertino branch, and the manager was able to put in a rush order for a replacement card to be delivered directly to that branch for me in 48 hours, and then he called my cell to let me know when it arrived. All in all it worked out great.
On the flip side, I'd had TERRIBLE experiences with Chase when I was in college years earlier. Just the classic situation of having an account with $3 in it, getting a "minimum balance fee" that pushes me negative, and then a bunch of chained-together overdraft fees.