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A lot of misunderstanding on the author's part. Not only would the author not have felt they were being gaslighted, they also wouldn't have had a nervous breakdown dealing with it.

Yeah, the user experience sucks, its an art to deal with though. So was Citi or Chase the brokerage firm, or was there a third brokerage firm like TD? Some people like the author's writing but some of the "who and what" is not clear, let alone the piss poor understanding of how the US banking system works.



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