I'm a Denver resident and use the train anytime I go to the airport (union station -> DIA). It's probably the easiest fair they do, flat rate. The RTD app is ATROCIOUS -- my first attempt I was double billed. Also, it's functionally worse than a paper ticket because you have to constantly take your phone out of your pocket and open up the RTD app to show the guard. With a paper ticket, you can simply leave the ticket on your seat. I don't even bother anymore, I simply use the physical kiosks at the station. I've never had to wait for a machine, even during the holidays.
I'm sure RTD knows they cannot compete with Uber or any other large company on app quality. So if RTD cannot even handle a simple one-way fair, it's no wonder they're trying to partner with Uber to handle complex fairs that combine walking, buses, trams, and trains.
Also, as others have said, Google Maps does some of this integration already, but it sounds like Uber might be taking over the ticket purchasing part as well? Which does sound nice.
> you have to constantly take your phone out of your pocket and open up the RTD app to show the guard
How often are you checked!?
I've only used a couple of trains in the USA, but in Europe it would be very unusual to be checked more than once on any journey. Twice can happen on long journeys if the guard changes.
Usually there's either no check, or only a check by machine like a ticket gate.
I'm sure RTD knows they cannot compete with Uber or any other large company on app quality. So if RTD cannot even handle a simple one-way fair, it's no wonder they're trying to partner with Uber to handle complex fairs that combine walking, buses, trams, and trains.
Also, as others have said, Google Maps does some of this integration already, but it sounds like Uber might be taking over the ticket purchasing part as well? Which does sound nice.